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Change Behavior — For Good

Training isn't training if it doesn't change behavior.  Instructing employees on processes, systems and ideas accomplishes little to nothing unless you impart skills, knowledge and experience in a way that's relevant, meaningful and lasting.

That's the Signature difference; that's what we call Reinforcement.

As the third component of our four-step methodology, Reinforcement is the consistent strengthening of learned skills and behaviors.

Make It Stick

With Reinforcement, we help you build a culture that supports and empowers employees to deliver legendary customer experiences.

Our Reinforcement services include:

  • Coaching on Demand™ - We'll provide dedicated feedback, instruction and review of specific sales and service skills
  • New-hire Kit - We've developed this especially for self-paced training and on boarding of new employees
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