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Proactive Service
Overview

Signature’s Proactive Service training program is designed to help participants understand the benefits and challenges of being proactive in the service they offer to guests.

With modules such as 'Why do guests leave us' and 'The high cost of guest dissatisfaction' it explores the consequences of poor or even mediocre service and how that affects the hotel’s income.

Objectives & Benefits
Who Should Participate?
Customization & Timeline
Objectives & Benefits

By the end of this program, the participant will be able to:

  • List the number one reason why guests take their business elsewhere
  • State the approximate yearly value of revenue lost by the hotel, due to 'less-than-satisfying' guest experiences
  • Improve guest experience at all levels and boost service scores
  • List benefits and procedures for checking the 'temperature' of guests
  • Gain guest trust and long-term commitment
  • List the top 5 guest requests and guest complaints as well as potential solutions
  • Take a proactive approach by communicating with other departments for the sake of the guests
  • Handle difficult clients with winning results
  • Sell more packages and products
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