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Download Description File Customer Experience Edge
Customer Experience Edge™
Overview

Signature's Customer Experience Edge™ training program closes the critical gap between customer satisfaction and customer loyalty by implementing a hotel-wide approach to quality service.

The program offers customized training for employees at every level focusing on specific experiences from the moment the guest reserves a room until they depart.

The Customer Experience Edge™ is a unique program used by hotels that aspire to create a service culture, enhance the Standard Operating Procedures and create a corporate identity, even if they are at the stage of re-branding.

Objectives & Benefits
Who Should Participate?
Customization & Timeline
Objectives & Benefits

By the end of the training program, participants will be able to:

  • Provide legendary service at every guest encounter
  • Converse with guests in a hospitable and professional way
  • Improve intra and inter-departmental communications
  • Maintain higher rates and offer alternatives
  • Recognize how their action and behavior affects the guest experience
  • Enhance teamwork between departments that together formulate a specific guest experience
  • Demonstrate a consistency in service delivery
  • Ask for business at the right time and way
  • Handle efficiently challenging situations and overcome concerns
  • Convert satisfied guests into loyal guests
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