Through a variety of techniques, including role-playing, participants will learn to:

• Approach clients by both receiving and making sales calls
• Establish various techniques used to receive information from clients
• Determine if the client is the 'right match' for your company
• Present benefits to clients by fulfilling both emotional and logical needs
• Shift conversations to avoid quoting rates too soon in the process
• Verify information received from clients to ensure understanding and continue the sales process
• Respond to clients' objections
• Gain commitment from clients to advance the sale

The Client Centered Sales™ program is for managers, executives and other team members in the following hotel departments:

• Sales
• Marketing
• Banqueting
• Food and Beverage
• Front Office
• Rooms Division

The Client Centered Sales™ training program is customized to address each organization’s unique needs and concerns.  The initial training program will be delivered within a two day session.  After two to three months of the initial training, the Signature trainer revisits your organization and delivers the first refresher training session.  Additional refresher sessions are provided throughout the program.

Mystery Shopping and coaching commences after the initial training is completed and continues throughout the program, simultaneously with the refresher training sessions.