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Download Description File Transient Edge
Transient Edge™
Overview

Signature’s Transient Edge™ training program is designed to assist participants understand the role of customer service in generating revenue.

This program will allow them to constantly increase the conversion rate of customer inquiries about the hotel, into actual reservations and new business, thus increasing Revenue Per Available Room (RevPAR), customer satisfaction, occupancy and Average Daily Rate (ADR).

Objectives & Benefits
Who Should Participate?
Customization & Timeline
Objectives & Benefits

Signature Cyprus teaches guest representatives a magic formula for handing reservation inquiries, improving guest experiences and selling more rooms.  The participants gain the skills, confidence and attitude to perform to their best ability.  Through ongoing coaching and mystery shopping, they learn to integrate these new skills in the daily routine.

How Will They Do This?

  • We start with a thorough assessment and tailor the programme to your needs
  • We conduct a dynamic and engaging on-site mystery training event
  • We support skill development with ongoing coaching and Mystery Shopping
  • We provide web-based management reports that help you drive performance

Through a variety of techniques, including role-playing, employees will learn when, how and why to:

  • Establish rapport with potential clients
  • Identify caller needs
  • List the hotel's benefits that create value
  • Build value before quoting rates
  • Convert telephone inquiries into business using Signature's proven technique
  • Increase revenue by cross selling
  • Maximize revenue by offering legendary service
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