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Spa & Health Clubs
Travel & Tourism
While every Signature program is tailored to the unique needs of each client, our training and business solutions are succesful because they follow a consistent formula that includes...
Transient Edge™ training program is a whole system which includes a unique methodology and has, as its primary objective, the maximization of revenues and customer satisfaction.
Client Centered Sales™
Client Centered Sales™ training program for the hospitality industry will provide the participants with a specific and tested sales technique that can be used in various sales situations.
Customer Experience Edge™
Customer Experience Edge™ training program closes the critical gap between customer satisfaction and customer loyalty by implementing a hotel-wide approach to quality service.
Legendary Prospecting teaches sales people how to generate business by finding the right customer and then contacting them in a manner that inspires that customer to speak with a sales team member.
Housekeeping training program demonstrates and enhances the importance of offering ‘quality service’ through direct and indirect tasks as well as the value of being ‘pro-active’ with guests.
The Call Center Edge™
Call Center Edge™ training program is for any organization that operates a call center. This program is tailor-made for the specific needs of an organization that recognizes the importance of sales skills, customer service and the correct etiquette through the use of the telephone.
Service Edge ™ training program teaches the frontline and support staff of hotels...
Proactive Service training program is designed to help participants understand the benefits and challenges of being proactive in the service they offer to guests.